Introduction

From the 15th April 2019, DVLA will be issuing a new version of the V5C registration certificate (log book).

Following a review of the V5C in 2016, DVLA’s Executive Team approved a full redesign of the document.

The new design improves the customer’s experience and has been simplified to aid the transition to digital.

There will be no accelerated roll-out with the new version of the V5C.

Any new V5Cs issued from 15th April 2019 will be the new version. However the previous version will still be in circulation and will still be valid.

As a result of the changes, the information on GOV.UK will be amended to include changes to the document. DVLA are also identifying and reviewing any references to the V5C on their forms.

Document changes

Here are the changes to the document.

Front cover

  • The document reference number has moved to the top and the words ’Don’t share, keep it safe’ have been added above it to promote security and to help prevent online keeper fraud
  • Multi-coloured guidance section has been added to the bottom for ease of customer use
  • Enforcements message has been added to the front to promote vehicle licensing compliance
  • The name and address on the front have moved to the top
  • Date of acquisition has been moved to below the document reference number for ease of customer reference.

Internal

  • The vehicle details have been rearranged to the top half of the page to create extra room for extra fields as and when required.
  • Change of keeper and Change of name or address have been separated to create a more customer friendly process and reduce confusion
  • Customers are now given the opportunity to supply contact details
  • Section 5 (Permanently exporting this vehicle for more than 12 months) – country of export field has been added to allow the customers to provide the additional information
  • Section 6 (new keeper’s slip) – name and address fields removed to prevent the customer incorrectly returning it to the DVLA, this also helps ensure the customer keeps the section which allows them to tax the vehicles.

Throughout

  • Data capture boxes introduced for accuracy and simplification
  • Signature boxes removed and replaced with declarations in red
  • Welsh version on one side and English on the other which will improve customer experience
  • Back page of the English document has been left blank deliberately.
  • V5CW – serialised across the three pages that are V5C issuing sections (at the top)
  • V5C – serialised on the front cover and back page that are document issuing (at the top)
  • Document reference number has been added to each section as it improves customer service and assists with the transformation to online services
  • Simplified instructions relevant to each individual section
  • Perforations have been changed on the last page, the only separated section is the New Keeper slip (green slip)