The Automotive Retail Congress will assemble key stakeholders in automotive retail, economic and business experts, to prepare you for the future. The new event will take place on Tuesday 21 May 2019 at the Ricoh Arena, Coventry.


9:00 AM – 9:30 AM

Registration and Exhibition

The Automotive Retail Outlook 2021

9:30 AM – 9:40 AM, Welcome and Introduction

Tony Whitehorn

Executive Advisor, Former President & CEO

Hyundai Motor UK

9:40 AM – 10:00 AM, The UK Automotive Forecast

Outlook for new and used car sales taking into account volume, sector demand, EV Hybrid adoption, impact of government policy.

Mike Jones



10:00 AM – 10:20 AM, The Motor Finance Outlook

Consumer credit is the fuel of the new car market. PCP and PCH have led the way in product innovation, making cars more affordable. The industry has changed its sales practices too, with better training and new reward structures. But in light of the recent Financial Conduct Authority review of motor finance, the regulator is likely to demand further changes. This session will examine the review and guide dealers on its likely consequences.

Andrew Smith

Managing Partner

Paxen Group

10:20 AM – 10:35 AM, Q&A

10:35 AM – 10:55 AM, The Outlook After Brexit

The biggest issue on the agenda for all businesses is the impact of Brexit and its effect on the UK's economy and consumer confidence. Now with two dates on the table–12 April for a no deal and 22 May for a deal, to leave the EU, uncertainty still reigns.

  • Examining how manufacturers have been preparing for the worst with brands making decisions to invest elsewhere hitting the headlines.
  • What will be the implications for the sector and UK business as a whole?
  • Drawing on his co-authored book ‘Keeping the Wheels on the Road–UK Automotive after Brexit’, what will the sector be up against in the Brexit aftermath?
  • Bailey will aim to deliver as much clarity and insight as possible to what is currently an ever-shifting landscape.

Professor David Bailey

Professor of Business Economics

Birmingham Business School

10:55 AM – 11:05 AM - Q&A

11:05 AM – 11:35 AM - Break and Exhibition

The 2030 Automotive Retail Market

11:35 AM – 11:55 AM, New Car 2030

Responsible for the automotive retail value chain at McKinsey in the UK, Carlutti explores the future of mobility by focusing on four main elements of disruption that will change the automotive outlook completely–electrification, connectivity, autonomous driving and shared mobility.

  • How could the automotive sector look in the next decade?
  • In an industry focused on delivering the next quarter’s results, how should dealers and OEMs respond to changes in consumer attitudes, technology and disrupters?
  • What exactly is on the horizon and how should the sector act before it’s too late?
  • What ways can dealers and OEMs start preparing for the changes ahead?

Cristiano Carlutti

Expert Associate Partner


11:55 AM – 12:15 PM, Used Car 2030

Exploring a number of trends, Nothard will look at how the evolving new car market, increasingly sophisticated digital technologies and changing consumer behaviours will transform the used car market.

  • The continual decline of diesel and how the rise of AFVs and EVs will impact the used sector
  • How the growth of PCH will affect new car registrations and ultimately the used market
  • Ways in which some dealers are already responding by broadening their business
  • The emergence of a radically different and digitally sophisticated wholesale market

Philip Nothard

Customer Insight and Strategy Director

Manheim Remarketing, Cox Automotive

12:15 PM – 12:35 PM, The Aftermarket in 2030

Against a backdrop of declining repair and maintenance volumes, competition between the OEM-franchised and independent aftermarket sectors is growing ever-fiercer as electrification, connectivity and eventually autonomy are added into the mix. Looking ahead towards 2030, what will the coming changes to the aftermarket mean for customers, both individual and fleet, and for the providers of service?

  • Evidence suggests that early adopters of EVs are conscientious about maintenance, and loyal to the OEM-franchised networks, but will this still be the case as EVs hit the mainstream?
  • All new cars, and a growing proportion of the overall parc, will be ‘connected’ by 2030, but will regulation limit how connectivity can be used to increase retention?
  • If service-inclusive leases and shared-use mobility fleets continue their growth, over 50% of the UK car parc could have its aftermarket needs under ‘professional management’ by 2030. Will customers become disconnected from the whole repair and maintenance ‘world’?
  • Just how far could repair and maintenance volumes fall by 2030, and what impact could this have on workshop and network viability?

Dr. Andrew Tongue

Research Director


12:35 PM – 1:00 PM - Q&A

1:00 PM – 2:10 PM - Lunch, Networking & Exhibition

Automotive Retail Business 2030

2:10 PM – 2:30 PM, The Investment View

Insights into where investment is focused and could be directed and how dealers can remain attractive to shareholders, this session considers a host of changes such as fewer dealerships, even more tech start-ups emerging and manufacturer and dealer investment.

  • How will the network be restructured such as smaller, less economically viable dealerships disappearing and the larger retail centres responsible for larger areas.
  • What other types of tech start-ups will have the automotive sector in their sights?
  • What will industry investors look for in the coming decade including challenges surrounding ownership and changing consumer behaviour?
  • Will manufacturer investment focus on research and development of new technology, connectivity and self-driving vehicles and will the network have to invest further to maintain a brand's retail presence?

Mike Allen

Head of Research

Zeus Capital

2:30 PM – 2:50 PM, The Disrupter View

As an industry advisor on financial services and technological strategies, Ed White teamed up with David Betteley, a recent global board member at Jaguar Land Rover and a former chair of the Finance and Leasing Association (FLA), to launch new mobility start-up Tomorrow's Journey.

  • How can dealers turn underutilised vehicles into a revenue stream?
  • How can dealers experiment with Mobility as a Service (MaaS) solutions and start creating new offerings?
  • Can dealers utilise its demo fleet to fulfil short-term rental requirements or create products that allow access to different vehicles at different times?
  • How can the traditional retail model combine with the emerging mobility as a service trend?

David Betteley


Tomorrow's Journey

Ed White

Group Chairman

White Clarke Group

2:50 PM – 3:00 PM - Q&A

3:00 PM – 3:20 PM - The MaaS View

How are cities preparing for a new era of mobility?

Insights into how one region and the busy city of Birmingham is looking at delivering technologically-driven future mobility having already undertaken a MaaS trial which is about to be scaled up and will eventually incorporate autonomous vehicles.

  • How the West Midlands region is tackling MaaS to reduce vehicle ownership whilst still providing access to cars when required
  • Learn about Midlands Future Mobility’s CAV (connected and autonomous vehicles) testbed
  • How creating a ‘package’ of mobility options will deliver cleaner, safer and smarter journeys
  • Understand the opportunities for dealers, manufacturers and other providers when partnering with local government to provide MaaS

Chris Lane

Head of Transport Innovation


3:20 PM – 3:40 PM, Car sharing and MaaS: the role of European Automotive Dealers

The increasing importance of e-commerce, the innovative vehicle technology, and the fast-changing attitude of people towards individual mobility, are putting the automotive dealers’ traditional business model under serious pressure.

  • Is car sharing and Mobility as a Service (MaaS), and more generally the provision of mobility services to the customer, a possible way to reduce the dealer’s dependency from the vehicle sales’ weak margins?
  • Are automotive dealers well-equipped to successfully penetrate those emerging markets?
  • What is the competitive position of the automotive dealers as opposed to other players who have already entered these markets before?
  • Are there, among the dealer’s traditional assets and capabilities, some elements which are relevant to the provision of a mobility service?
  • How does the experience, of those European dealers who have already launched some initiatives in the field of shared mobility services, help us answering the above questions

Giuseppe Marotta



3:40 PM – 3:50 PM - Q&A

3:50 PM – 4:10 PM - The Adapter View

How can companies win in the new environment?

Nick Kerigan

Managing Director, Future Payments in Cards & Payments


4:10 PM – 4:20 PM, Q&A

4:20 PM – 4:30 PM, Closing Remarks

Tony Whitehorn

Executive Advisor, Former President & CEO

Hyundai Motor UK

4:30 PM – 5:00 PM, Exhibition

For more details and to register to attend, visit