The DVLA has published the most unusual reasons people have shared with them for needing a replacement vehicle registration certificate (V5C).

“I wasn’t concentrating and shredded it”, “it was in my trouser pocket and went through the washing machine” and “my parrot destroyed it” are among the most unusual reasons people have shared with DVLA for needing a replacement vehicle registration certificate (V5C).

DVLA launched an online service to get a replacement V5C in September 2020. This is the quickest way to replace the document and motorists can order a replacement no matter the reason; since launch the service has been used more than 300,000 times (around 5,800 times a week).

Other unusual reasons shared with DVLA include:

“My child covered their school book with it”.

“I left it at a hotel in the Gobi Desert when driving across Asia during my gap year”.

“Someone bought me a car for my birthday – they wrapped the keys in the V5C and I tore it open without knowing”.

“The dog ate it”.

“It blew out the window and when I went to look for it, it was gone”.

“My grandchild took it to play outside and buried it in the mud”.

Julie Lennard, DVLA Chief Executive, said: “Our online service to replace a V5C is quick and easy to use and means customers will receive their replacement vehicle registration certificate within the week. So whether you misplaced your V5C, it’s being digested by your pet or your kids have used it for arts and crafts - the quickest way to get a replacement is on GOV.UK”.

NFDA encourages dealers to use DVLA’s online services as they are the quickest, easiest and often cheapest way to deal with them. Embracing DVLA’s online services will reduce costs, save time and simplify dealers’ interactions with customers.

For more information about DVLA’s online services, please visit: