Government’s Office for Zero Emissions (OZEV) has announced the complete closure of the Plug-in Car Grant (PiCG) for new orders.
This article provides details of how to make a claim for an order placed by a customer between 00:01 on 10 June 2022 and 23:59 on 13 June 2022 but not yet recorded on the grants portal.
Please read the contents of this email carefully and share with your dealership network where required. All portal users have been advised today that claims for this period must be made via their vehicle manufacturer.
A spreadsheet is available to fill out your 2 day leeway plug-in Car Grant claim. This will need to be shared with your dealership network to action.
Please contact firstname.lastname@example.org for a copy of this spreadsheet.
When dealerships receive the spreadsheet, the following steps will need to be taken:
- Add details of any eligible orders and return to you as their vehicle manufacturers (see details of how to do this below)
- Attach a dated sales agreement for each order, showing that the order was placed by the customer between 00:01 on 10 June 2022 and 23:59 on 13 June 2022 (see details below)
Once dealerships have provided details of orders they wish to claim for; vehicle manufacturers should collate these and provide one claim submission to OZEV. We request that vehicle manufacturers undertake due diligence processes to ensure that orders being claimed for during the dates specified are genuine.
OZEV will be conducting random checks on orders provided within returns. This will include contacting customers directly to confirm information provided by dealerships. Any orders found to have conflicting information will be cancelled and not progressed.
Vehicle manufacturers will have until 5pm on 14 July 2022 to provide details to OZEV. Please ensure that you fill in the spreadsheet and provide details for ALL vehicles which you wish to claim for. Late claims will not be accepted.
Adding vehicles to the Portal
Once claims have been validated, DVLA will reactivate the vehicle so that dealers can add approved claims to the portal at a pre-arranged time. Further updates will be shared on the next steps in due course.
Instructions for completing the spreadsheet
The spreadsheet has 2 tabs for completion and requires the following information:
Tab 1 ‘Dealer Appeal Count’
- Dealership name
- Number of orders to be considered for payment.
Tab 2 ‘Dealers’
- Dealership name (where the order was made)
- Dealer Reference Number (which must match the evidence provided).
- Vehicle model and trim
- VIN (where known)
- Registration number (where known)
- Registration date (if applicable)
- Date of delivery (if applicable)
- Finance company (if applicable)
- Lease company (if applicable)
- End User (customer/driver for a lease sale)
- Any other comments you’d like to add about the order.
Evidence to support claims under the 2-day leeway period
The evidence must be in the form of a dated sales agreement; showing the order was made between 00:01 on 10 June 2022 and 23:59 on 13 June.
We are looking for a document confirming the orders and containing the following information:
- Date of sale
- Vehicle make, model and trim
- Number of vehicles sold
- Dealer (relevant portal user) information
- The details of the customer (customer/driver for a lease sale)
- Evidence of an agreement between the two parties which confirms acceptance of the order on the date specified (eg a handwritten/digital signature or digital confirmation of order acceptance)
Please note that verbal agreements or emails are not acceptable evidence and will be rejected.
Data Protection and Document Transfer
The customer privacy notice which can be accessed through the grant portal, and which dealers should be making their customers aware, including clause 1.2.1
‘Your personal data will be input into the PIVG portal by your vehicle dealer. It will then be accessible by the relevant vehicle manufacturer, the DVLA and the DfT.’
This clause covers all parties who will handle data as part of this claim process. Please do not password protect individual evidence as it is extremely difficult and time consuming to identify the correct password for each document. Doing so may significantly delay DVLA processing your claim.
Next steps once claims are received
Once OZEV has received a spreadsheet with accompanying evidence, we will pass information to the portal administrators at DVLA who will check the evidence provided. Claims will be processed on a first come first served basis.
DVLA will aim to provide confirmation on which claims have been accepted or rejected within 90 working days of a claim being received but this will depend on the volume of claims received.
- DVLA and OZEV will be conducting selected checks on orders provided in returns by contacting customers directly to confirm information provided is accurate. Any orders found to have conflicting information will not be accepted.
- Where claims are accepted DVLA will arrange a date for dealers to add orders to the portal for vehicles which are now ineligible for the grant.
- Where claims are rejected OZEV will accept one appeal if the dealer believes that a wrong decision has been made. Please do not apply for or appeal claims which are clearly outside the allowed timeframes or for which you cannot provide evidence which meets the criteria set out above. Such claims will be rejected and will slow down the processing of genuine claims.
If you have an questions or concerns, please contact Oliver Nurser at Oliver.email@example.com.