Car Dealer Magazine -

CEO Mark Raban ‘stepping down’ at end of the year from car dealer Lookers

Lookers CEO Mark Raban has told staff he will be stepping down at the end of the year. In a memo sent to employees yesterday, and leaked to Car Dealer, Raban says he will be moving on from Lookers ‘effective December 31’.

The memo said: ‘I would like to share with you all some personal news. After nearly five exciting years with the company, I will be moving on from Lookers effective December 31st.

‘The time I have spent with you all is amongst the most memorable of my career. We have achieved so many great things and you should all be very proud of the recovery we made from our challenges in 2019/20 and the pandemic. We have a great business with many talented colleagues.

‘Lookers has been in business for over 100 years and I am very excited about the next chapter under Kuldeep’s stewardship which I know will cement our position as a market leader.

AM Online -

Steve Eley joins Marshall as Volvo franchise director

Steve Eley has joined Marshall Motor Group as franchise director for Volvo with responsibility for Marshall’s seven Volvo dealerships located across the Midlands and the East of England.

Eley has over 37 years of experience in the retail automotive sector across a broad spectrum of manufacturer partners and was most recently franchise director at Lookers for Vauxhall, Nissan, Renault, Dacia and Kia.

Eley said: “I am delighted to take on this new challenge with Marshall Motor Group and look forward to working closely with Volvo and my new colleagues at Marshall, supporting them to deliver the very best automotive experience for our joint consumers, whilst helping to embed the latest Volvo strategy through our team and quality locations.”

AM Online -

Vertu speeds up stock turn, expects more used car price declines

Vertu Motors says it has applied price adjustments to increase speed of sale and and reduce its used vehicle inventory in light of used car wholesale market movements.

In a trading update, the AM100 dealer group said there has veen "a material change in the used vehicle market with UK wholesale values experiencing a significant reduction in October and November",

The group adapted to these changing market dynamics, applying its Vertu Insights pricing algorithm to ensure vehicles were priced effectively, to ensure increased stock turn and thus a reduction in group inventory levels.

Group like-for-like used vehicle volumes fell 2.0% in the period, an improvement on the 5.7% reduction in the first half of the financial year. Gross profit generation from used car sales were, however, below those anticipated.

Motor Trader -

Bristol Street Motors opens new Nissan dealership in Stockton

Bristol Street Motors has opened a new Nissan dealership in Stockton, expanding its Nissan representation in Tees Valley.

The new Bristol Street Motors Stockton Nissan dealership is situated at the Preston Farm Industrial Estate. The site was previously the home for one of Motornation supermarket.

The dealership will be spearheaded by Lee Stewart, previously the general manager at Bristol Street Motors Darlington Nissan.

He will be joined by Richard Burleigh, currently general sales manager at Bristol Street Motors Durham Ford.

AM Online -

Snows launches new Toyota, Lexus dealership

Snows Motor Group has opened its new Toyota and Lexus dealership in Dorset, creating more than a dozen jobs after significant investment.

The new dealership is in Discovery Court Business Centre, Wallisdown Road, about five miles from the town centres of Bournemouth and Poole.

The dealership is Snows’ eleventh Toyota showroom, with another having opened in Salisbury recently. Snows now operates four Lexus outlets, with others in Exeter, Hedge End and Plymouth.

Among the facilities at the new Dorset dealership are a spacious car park, with a number of disabled bays; a comfortable waiting area with complimentary refreshments plus wi-fi; and several charging points for electric vehicles.

A number of opening offers are currently in place, including discounts on new and used vehicle purchases, and the chance to claim a free MOT when carried out at the same time as a service on a Toyota or Lexus vehicle.

Motor Trader -

Swansway contact centre sees business surge following investment

Swansway Motor Group has seen a surge in business generated by its contact centre following investment in new systems and new training for staff.

The results come as the group promoted Abigail Daniels to contact centre manager at its headquarters in Crewe.

During the year the centre’s team was strengthened with nine new arrivals to the team, a new call system which allows for in-call-coaching, ensuring both customers receive the best service, while team members can continuously develop.

Additionally, tailor-made training courses conducted by group sales training manager, Marc Evans, are increasing the professional development available to centre staff.