The National Franchised Dealers Association (NFDA) is urging consumers to use one of its members when buying a used car.

All NFDA members’ sign up to used car standards that ensure vehicles sold by them are in good condition. Standards ensure vehicles are mechanically checked, have a full service history - including ownership, mileage and service, and staff are professionally trained to put the consumer first.

Sue Robinson, NFDA Director comments, “By using a member of the NFDA, consumers can buy with confidence, and will have the reassurance that if anything does go wrong, dealers will have a complaints procedure to ensure the issue is resolved quickly and effectively.

“NFDA members have access to the National Conciliation Service (NCS) - a certified, independent, automotive ADR provider that offers alternative dispute resolution services to businesses and customers when disputes cannot be resolved through a business’ internal processes.”



Rupal Rawal, Press Officer Tel: 020 7307 3412 Mob: 07528 977 157 Press Office direct line: 020 7307 3422 Press Office fax: 020 7307 3406 Web: Email:

The Retail Motor Industry represents the interests of operators in England, Wales, Northern Ireland and the Isle of Man providing sales and services to motorists and businesses. The RMI has a formal association with the independent Scottish Motor Trade Association which represents the retail motor industry in Scotland.