The National Franchised Dealers Association (NFDA) acknowledges the news that the number of claims management companies registered to handle personal injury claims has fallen.
The sharp decline follows changes to the law around no-win, no-fee deals passed by the Government in 2012 and brought into effect in April 2013.
Sue Robinson, NFDA Director commented “The NFDA has lobbied Government for some time to ensure that the activities of CMC’s are monitored to protect both businesses and consumers.
“Whilst it is positive that new measures introduced by Government have gone some way to tackle the ongoing problems with the claims management companies there is still much that needs to be done.
“The NFDA has been concerned for some time at the scale of PPI complaints from claims management companies particularly where little research has been done to establish if the claim is valid.
“The NFDA will continue to lobby Government to review how these complaints are being handled alongside the activities of the claims management companies.”
Notes to Editors:
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The Retail Motor Industry Federation represents the interests of operators in England, Wales, Northern Ireland and the Isle of Man providing sales and services to motorists and businesses. The RMI has a formal association with the independent Scottish Motor Trade Association which represents the retail motor industry in Scotland.