“The move by the Ministry of Justice’s to set up a specialist team to crackdown on bad practice in the Payment Protection Insurance (PPI) claims can only be viewed as a positive step” said Sue Robinson, National Franchised Dealers Association (NFDA) Director.

The team was set up by the Ministry of Justice's Claims Management Regulation Unit to monitor the hundreds of firms that deal with PPI and offer customers help to claim compensation from banks, building societies and others which mis-sold them PPI for credit cards and other financial products.

Sue Robinson, NFDA Director commented “The NFDA has been concerned for some time at the scale of PPI complaints from claims management companies particularly where little research has been done to establish if the claim is valid.

“Whilst these extra measures introduced by the Ministry of Justice is the first possible step in tackling the ongoing problems with the claims management companies there is still some way to go.

“The NFDA are now lobbying the government to review how these complaints are being handled alongside the activities of the claims management companies.”



Keely Scanlan, Press Officer

Tel: 020 7307 3410

Mob: 07825097697

Press Office direct line: 020 7307 3422

Press Office fax: 020 7307 3406

Web: www.rmif.co.uk Email: keely.scanlan@rmif.co.uk

The Retail Motor Industry represents the interests of operators in England, Wales, Northern Ireland and the Isle of Man providing sales and services to motorists and businesses. The RMI has a formal association with the independent Scottish Motor Trade Association which represents the retail motor industry in Scotland.