“It is extremely positive to note that there has been a 5% increase in the number of motorists planning to use a franchised dealer for servicing.” said Sue Robinson, National Franchised Dealers Association (NFDA) Director.
A report from Motoring.co.uk revealed that 50% of consumers over the last six months said they will used a franchised dealer for servicing, compared with 45% at the end of 2012.
Robinson continued “Franchised dealers have worked hard to stay competitive within an ever changing market. They have adopted new approaches to retain their customer base and continue to explore even more ways to retain value-conscious customers.
“Franchised dealers are committed to offering specialist in-depth and up to date brand knowledge to ensure the service they offer is at the highest possible level. They continue to invest in equipment, facilities and staff training.”
ENDS NOTES TO EDITORS: Keely Scanlan, Press Officer Tel: 020 7307 3410 Mob: 07825097697 Press Office direct line: 020 7307 3422 Press Office fax: 020 7307 3406 Web: www.rmif.co.uk Email: keely.scanlan@rmif.co.uk The Retail Motor Industry represents the interests of operators in England, Wales, Northern Ireland and the Isle of Man providing sales and services to motorists and businesses. The RMI has a formal association with the independent Scottish Motor Trade Association which represents the retail motor industry in Scotland.
