The National Franchised Dealers Association (NFDA) is committed to high standards of delivery to give confidence to customers when visiting our dealerships. The NFDA pledges that all our members are committed to delivering a first class experience to our customers through our aftersales and used car standards.

Our dealerships are staffed by highly professional, highly trained and knowledgeable staff who maintain our agreed standards of delivery. Our standards of delivery are in place to reassure customers that they are receiving the highest quality of service from properly trained, technically proficient and passionate individuals whom you can trust.

The renewal of the NFDA standards gives customers access to expert technicians, software upgrades, genuine and approved parts and a complimentary visual safety check when they visit a dealer. This service differentiates the NFDA and provides reassurance to the customer that all their requirements will be met when they visit a franchised dealer.

The NFDA standards include:

  • Assured quality
  • Use of the latest manufacturer diagnostics
  • Providing expert technicians with brand expertise
  • Manufacturer recalls and software upgrades
  • Access to genuine or approved parts
  • All parts and labour come with 12 months warranty
  • Courtesy services
  • Transparent pricing
  • Free visual safety checks
  • Standard financing and mileage tests on all used cars

Sue Robinson, NFDA Director said:

“We are delighted to have renewed our standards for a further year. All of our members approve the standards and we believe it is what sets the franchised dealers apart from our peers.”

Andy Bruce, CEO Lookers Plc said:

“The renewal of the standards of service by the NFDA is warmly welcomed by all the franchised dealers. The standards set by the NFDA reassure our customers who are at the centre of all we do.”



Rupal Rawal, Press Officer Tel: 020 7307 3412 Mob: 07528 977 157 Press Office direct line: 020 7307 3422 Press Office fax: 020 7307 3406 Web: Email:

The Retail Motor Industry represents the interests of operators in England, Wales, Northern Ireland and the Isle of Man providing sales and services to motorists and businesses. The RMI has a formal association with the independent Scottish Motor Trade Association which represents the retail motor industry in Scotland.