2018/2019 WINTER - DEALER ATTITUDE SURVEY
Total movement across all questions
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TopMercedes+89.4
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BottomBMW-46.8
SAVE THE DATE! The #NFDASpringBall 2020 will be taking place on Saturday 25 April at @TheGroveHotel https://t.co/5tNztIvBuk
VIEW FULL TWITTER FEED2018/2019 WINTER - DEALER ATTITUDE SURVEY
Overall average score across all questions
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Kia8.8
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Toyota8.6
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Lexus8.5
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Mercedes8.4
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Suzuki7.3
Responses are scored from 1 (extremely
dissatisfied) to 10 (extremely satisfied).
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Jeep3.8
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Fiat4.0
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Alfa romeo4.1
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Dacia4.3
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Abarth4.4
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2019 SPRING - CONSUMER ATTITUDE SURVEY
Percentage of satisfied customers with their latest experience with franchised dealers
83%2019 SPRING - CONSUMER ATTITUDE SURVEY
Which of the following companies do you think it would be safest to get your car serviced by?
Top 3 Answers
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Franchised dealers66%
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Independent garages25%
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High street chains9%
Upcoming NFDA Regional Meetings
The dates and venues for the next regional dealer meetings are:
Holiday Inn, Bristol | Thursday 5th September
Hilton, Northampton | Tuesday 10th September
Holiday Inn, York | Thursday 12th September
Hilton, Cobham | Tuesday 17th September
, London | Thursday 19th September
The Voice
Download a digital copy of our quarterly magazine ‘The Voice’ or view the entire back catalogue.
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DRIVE MY CAREER
Drive My Career is the unique, industry-first employment initiative launched in February 2018 by NFDA to connect top employers in the retail automotive industry with the workforce of the future.
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EV Dealer Attitude Survey
This report is a summary of the results of the EV DAS Summer 2018.
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