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2019 SUMMER - DEALER ATTITUDE SURVEY

Total movement across all questions

  • TopHonda
    Points57.7
  • BottomHyundai
    Points-86.3
2019 SUMMER - DEALER ATTITUDE SURVEY

Overall Average Score

Top 5
  • Lexus
    8.7
    87%
  • Kia
    8.6
    86%
  • Toyota
    8.1
    81%
  • Suzuki
    8.1
    81%
  • Mercedes
    7.7
    77%

Responses are scored from 1 (extremely
dissatisfied) to 10 (extremely satisfied).

Bottom 5
  • BMW
    4.2
    42%
  • Jeep
    3.5
    35%
  • Fiat
    3.4
    34%
  • Alfa Romeo
    3.0
    30%
  • Abarth
    2.9
    29%
Dealer Attitude Survey Index

NFDA SPRING BALL 2020

SAVE THE DATE! Saturday 25 April 2020, The Grove, Hertfordshire

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Electric Vehicle Approved (EVA)

EVA is the accreditation scheme developed by NFDA to certifies retailers' excellence in the electric vehicle sector. The scheme has been endorsed by the Government's Office for Low Emission Vehicles (OLEV) and the Energy Saving Trust (EST).

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DRIVE MY CAREER

Drive My Career is the unique, industry-first employment initiative launched in February 2018 by NFDA to connect top employers in the retail automotive industry with the workforce of the future.

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AECDR

NFDA has joined the Alliance of European Car Dealers and Repairers (AECDR) to promote the interests of European car dealers and repairers at European level. AECDR regularly engages with MEPs, EC officials and other relevant stakeholders.

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2019 SPRING - CONSUMER ATTITUDE SURVEY

Percentage of satisfied customers with their latest experience with franchised dealers

83%
2019 SPRING - CONSUMER ATTITUDE SURVEY

Which of the following companies do you think it would be safest to get your car serviced by?

Top 3 Answers
  • Franchised dealers
    66%
  • Independent garages
    25%
  • High street chains
    9%

Upcoming NFDA Regional Meetings

The dates and venues for the next regional dealer meetings are:

NORTH REGIONAL MEETING

Park Royal, Warrington | Tuesday 3rd December

NFDA EV Marketplace Seminar

Hilton, Warwick | Tuesday 3rd December

SOUTH WEST REGIONAL MEETING

Holiday Inn, Bristol | Thursday 5th December

MIDLAND REGIONAL MEETING

Double Tree by Hilton, Coventry | Tuesday 10th December

NORTH EAST REGIONAL MEETING

Holiday Inn, York | Thursday 12th December

VIEW ALL EVENTS

The Voice Autumn 2019

Read the latest issue of NFDA's quarterly magazine

The magazine features updates on the Electric Vehicle Approved accreditation scheme, Drive My Career and the NFDA Dealer Attitude Survey 2019. The Voice includes an exclusive interview with Glyn Hopkin's Operations Director Stuart Hodson, plus a roundup of the latest developments in employment law, the NFDA Spring Ball, and our next round of regional...

EV Dealer Attitude Survey

View the report featuring the results of the latest EV DAS

VIEW SURVEY