2018/2019 WINTER - DEALER ATTITUDE SURVEY

Total movement across all questions

  • TopMercedes
    +89.4
  • BottomBMW
    -46.8
2018/2019 WINTER - DEALER ATTITUDE SURVEY

Overall average score across all questions

Top 5
  • Kia
    8.8
    88%
  • Toyota
    8.6
    86%
  • Lexus
    8.5
    85%
  • Mercedes
    8.4
    84%
  • Suzuki
    7.3
    73%

Responses are scored from 1 (extremely
dissatisfied) to 10 (extremely satisfied).

Bottom 5
  • Jeep
    3.8
    38%
  • Fiat
    4.0
    40%
  • Alfa romeo
    4.1
    41%
  • Dacia
    4.3
    43%
  • Abarth
    4.4
    44%
Dealer Attitude Survey Index

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2019 SPRING - CONSUMER ATTITUDE SURVEY

Percentage of satisfied customers with their latest experience with franchised dealers

83%
2019 SPRING - CONSUMER ATTITUDE SURVEY

Which of the following companies do you think it would be safest to get your car serviced by?

Top 3 Answers
  • Franchised dealers
    66%
  • Independent garages
    25%
  • High street chains
    9%

Upcoming NFDA Regional Meetings

The dates and venues for the next regional dealer meetings are:

SOUTH WEST REGIONAL MEETING

Holiday Inn, Bristol | Thursday 5th September

MIDLAND REGIONAL MEETING

Hilton, Northampton | Tuesday 10th September

NORTH EAST REGIONAL MEETING

Holiday Inn, York | Thursday 12th September

SOUTH REGIONAL MEETING

Hilton, Cobham | Tuesday 17th September

NFDA COMMERCIAL VEHICLE COMMITTEE

, London | Thursday 19th September

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The Voice

Download a digital copy of our quarterly magazine ‘The Voice’ or view the entire back catalogue.

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DRIVE MY CAREER

Drive My Career is the unique, industry-first employment initiative launched in February 2018 by NFDA to connect top employers in the retail automotive industry with the workforce of the future.

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Electric Vehicle Approved (EVA) is the accreditation scheme developed by NFDA to certifies retailers' excellence in the electric vehicle sector. The scheme has been endorsed by the Government's Office for Low Emission Vehicles (OLEV) and the Energy Saving Trust (EST).

EV Dealer Attitude Survey

This report is a summary of the results of the EV DAS Summer 2018.

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