2019 SUMMER - DEALER ATTITUDE SURVEY

Total movement across all questions

  • TopHonda
    Points57.7
  • BottomHyundai
    Points-86.3
2019 SUMMER - DEALER ATTITUDE SURVEY

Overall Average Score

Top 5
  • Lexus
    8.7
    87%
  • Kia
    8.6
    86%
  • Toyota
    8.1
    81%
  • Suzuki
    8.1
    81%
  • Mercedes
    7.7
    77%

Responses are scored from 1 (extremely
dissatisfied) to 10 (extremely satisfied).

Bottom 5
  • BMW
    4.2
    42%
  • Jeep
    3.5
    35%
  • Fiat
    3.4
    34%
  • Alfa Romeo
    3.0
    30%
  • Abarth
    2.9
    29%
Dealer Attitude Survey Index

NFDA SPRING BALL 2020

SAVE THE DATE! Saturday 25 April 2020, The Grove, Hertfordshire

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The Voice

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Electric Vehicle Approved (EVA)

EVA is the accreditation scheme developed by NFDA to certifies retailers' excellence in the electric vehicle sector. The scheme has been endorsed by the Government's Office for Low Emission Vehicles (OLEV) and the Energy Saving Trust (EST).

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DRIVE MY CAREER

Drive My Career is the unique, industry-first employment initiative launched in February 2018 by NFDA to connect top employers in the retail automotive industry with the workforce of the future.

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2019 SPRING - CONSUMER ATTITUDE SURVEY

Percentage of satisfied customers with their latest experience with franchised dealers

83%
2019 SPRING - CONSUMER ATTITUDE SURVEY

Which of the following companies do you think it would be safest to get your car serviced by?

Top 3 Answers
  • Franchised dealers
    66%
  • Independent garages
    25%
  • High street chains
    9%

Upcoming NFDA Regional Meetings

The dates and venues for the next regional dealer meetings are:

NORTH EAST REGIONAL MEETING

Holiday Inn, York | Wednesday 25th September

NORTH REGIONAL MEETING

Park Royal, Warrington | Wednesday 2nd October

NORTH REGIONAL MEETING

Park Royal, Warrington | Tuesday 3rd December

NFDA EV Marketplace Seminar

Hilton, Warwick | Tuesday 3rd December

SOUTH WEST REGIONAL MEETING

Holiday Inn, Bristol | Thursday 5th December

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EV Dealer Attitude Survey

View the report featuring the results of the latest EV DAS

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