Working Groups

The NFDA working groups are made up of representatives of NFDA dealer group members who are specialists in specific business areas. The groups meet regularly to design strategies to address key issues facing the automotive industry.

Finance & Insurance

This working group deals with the key dealer issue of Finance and Insurance. The group reviews regulation and legislation changes to help the NFDA set policy. It also determines best practice and oversees guidance for dealers. Current issues the group is looking at are the FCA Motor Finance Enquiry, GAP insurance, GDPR and Consumer Right Act best practice.

Used Car

The working group looks at a variety of aspects of used car sales including the current and future market, mileage fraud, licensing and registration issues, and diesel. The group sets industry standards and reviews Government policy.

HR & Training

The HR and Training group researches and debates on policy and future direction on HR and training issues and thus make recommendations to the NFDA Executive to be adopted as policy. Recent, topical issues included: apprenticeships and the levy, flexible work policies and the development of the Drive My Career website to encourage young people to consider a career in the retail automotive industry.


The aftersales group investigates and agrees on positions on the continuously evolving challenges in the service, repair and parts operations in franchised dealerships. This group's discussions are supported and prompted by the findings of the NFDA Consumer Attitude Survey which is carried out to explore the perceptions of franchised dealers in the aftersales environment.