2018 Autumn Consumer Attitude Survey

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AUTUMN 2018
NFDA Consumer Attitude Survey
VIEW SURVEY
2018 AUTUMN - CONSUMER ATTITUDE SURVEY

Will the next car you buy be Petrol, Hybrid, Diesel, Plug-in Hybrid, Pure Electric or don't know?

Petrol: 40%
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The majority of respondents believe their next car’s fuel type would be petrol (40%). This is followed by a third of consumers who say they do not know what fuel their next car will be. Those who have used a franchised dealership in the past two years are more likely to plan to buy a diesel or pure electric car next.

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Franchised dealers continue to stand out in terms of safety as 64% of respondents indicated them as the safest option to get a car serviced. According to our findings, this is due to their specialist expertise (61%) as well as technical equipment and systems for specific types of cars (75%). Usage of franchised dealers boosts drastically the perception that they are the safest option. Also, levels of trust in franchised dealers continue to be reasonably high for consumers that have used a franchised dealer for aftersales in the past two years. With regards to servicing electric and hybrid cars, franchised dealers continue to be seen as the most trustworthy aftersales service providers.

2018 AUTUMN - CONSUMER ATTITUDE SURVEY

Which of the following companies do you think it would be safest to get your car serviced by?

Top 3 Answers
  • Franchised dealership
    63%
  • Independent garage
    26%
  • High street national chain
    11%
2018 Autumn Consumer Attitude Survey