In line with the government’s advice, DVLA has a very limited number of staff on-site who are only dealing with applications from those who are directly involved in the response to the COVID-19 pandemic. In particular, DVLA is prioritising applications relating to vocational drivers and key workers to make sure they get any documentation they need as quickly as possible.
DVLA is unable to deal with any other paper applications until further notice.
Please find below the individual services that will be impacted and how each one has been affected.
Updates on DVLA services can be found here
Keeper at date of event (Kadoe) enquiry service
There will be no impact on the electronic enquiries you make through the KADOE service. However, any enquiries that require a manual response by post will be significantly delayed.
DVLA is delaying all probation periods. They will re-assess this when in a position to do so.
Web enabled enquiry (WEE) service
There will be no impact on the electronic enquiries you make through the WEE service. However, any enquiries that require a manual response by post will be significantly delayed.
DVLA is unable to offer an alternative way to make these enquiries. If you do not have access to the WEE system, you will not be able to make enquiries.
Access Driver Data (ADD) enquiry service
There will be no impact on successful electronic enquiries you make through the ADD service. However, the 401 error handling process will be impacted. If you receive a 401 error for an urgent enquiry related to a key worker, you can email your enquiry to firstname.lastname@example.org. This service must only be used for key worker enquiries.
Tax and SORN applications
Due to the limited number of staff on site, please do not send applications by post.
Please use online or telephone services where possible:
Tax – gov.uk/vehicle-tax or 0300 123 4321
SORN - gov.uk/make-a-sorn or 0300 123 4321
You can also tax your vehicle at a Post Office, subject to availability.
DVLA will share information regarding these services when the situation changes.
Both BERT (Bulk Electronic Relicensing Transaction) and POL (Post Office Licensing) schemes remain operational. However due to limited numbers of staff on site DVLA recommends that submissions are made in a timely manner to ensure sufficient time is given for processing.
Trade licensing applications are not being processed at this current time.