“The Consumer Rights Act is the biggest change to consumer legislation for many years and although it combines much of the existing legislation into one place and makes it easier to understand, it will also add significant changes that dealers will need to be aware of”, comments Sue Robinson, Director of the National Franchised Dealers Association (NFDA).
The NFDA held a Consumer Rights Act workshop on Friday 11 September ahead of the new act coming into force on 1 October. The workshop well attended by over 150 delegates, and received positive feedback from all. Alternative Dispute Resolution (ADR) was also on the agenda for the days discussions.
Miles Trower from TLT Solicitors gave dealers the opportunity to gain a valuable insight into the new act which is due to have a major impact on their businesses, and the way in which consumers will be given significant new rights when buying goods and services. One of the biggest changes will be the potential for a customer to reject a vehicle 30 days after its purchase.
Robinson continued, “ADR is being encouraged by the Government as a cost effective way of dealing with consumer disputes that cannot be resolved between the dealer and the consumer. Members can use the National Conciliation Service (NCS) for conciliation and mediation cases.”
NOTES TO EDITORS:
The National Franchised Dealers Association (NFDA) represents franchised car and commercial vehicle dealers in the UK. Our role is to lobby, represent and support our members. We deal with a number of issues that impact dealers on a day to day basis, including the relationships with manufacturers, advising on legislation and various aspects of dealers’ businesses such as used cars, finance and insurance and aftersales.