The day to day relationship between franchised vehicle dealers and their manufacturer has remained stable, according to the NFDA Dealer Attitude Survey Winter 2013 – 2014 results.

The NFDA Winter 2013-2014 Dealer Attitude Survey, published today (Monday 3 March 2014), shows that there has been no change in the overall value of the franchise.

  • When asked about the overall value of the franchise, the all dealer average remained static at 7.2.
  • Land Rover, Audi, Kia, BMW and Volkswagen were recorded as the top 5 franchises.
  • The least valued franchises by respondents are Subaru, Seat, Volvo, Renault and Alfa Romeo.

When asked about the new car target negotiating process the results showed a decline in the average score from 3.0 (Summer 2013) to 2.8 (Winter 13/14)

  • The franchises with the most significant declines in score were Citroen 0.9, BMW 0.8 and Toyota 0.7.
  • Chrysler remains top of the table with a score of 4.1, maintained from the Summer survey, and Mercedes were second with Suzuki with a score of 3.9.

Profit and profitability ratings have remained stable since the Summer 2013 survey at 3.3, however the average is up 0.4 on a year ago

  • The top performers were Land Rover 4.5, Chrysler 4.3, Kia 4.2 and Audi 4.1, all of whom saw improvements in scores since last Summer.
  • At the bottom of the table were Renault and Alfa Romeo with scores of 1.9 followed by Lexus 2.3 and Jaguar 2.5. Lexus saw a fall in score of 0.9 points dropping them from a mid-table position in the Summer 2013 survey.

Sue Robinson, Director of the National Franchised Dealers Association commented, “We are pleased to see that the manufacturer/dealer relationship has remained stable in this latest survey.

“Dealers felt optimistic following 2013’s 10.8% growth in new car registrations, the best performance since 2007. This encouraged good sales incentive programmes and boosted consumer confidence, all of which are strongly reflected in the results.

“Despite the survey remaining static, some manufacturers have seen more activity than others, suggesting that certain manufacturers need to develop their relationships with dealer networks to avoid falling below average in certain areas of the survey”.



National Franchised Dealers Association (NFDA) represents franchised car and commercial vehicle retailers across the UK

Rupal Rawal, Communications Assistant
Tel: 020 7307 3412
Mob: 07528 977 157
Press Office direct line: 020 7307 3422
Press Office fax: 020 7307 3406

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The Retail Motor Industry represents the interests of operators in England, Wales, Northern Ireland and the Isle of Man providing sales and services to motorists and businesses. The RMI has a formal association with the independent Scottish Motor Trade Association which represents the retail motor industry in Scotland.