The Chartered Trading Standards Institute (CTSI) has opened consultation on a new set of revised and updated consumer law guidance for car dealers.

The CTSI has begun consulting with stakeholders ahead of preparation of a draft guide applying to all businesses that sell cars, AM reports.

Among the ‘stakeholders’ that the CTSI is now hoping to hear from hear from are:

  • Consumer law and policy partners
  • Motor trade associations
  • Car dealers and their representatives
  • All other relevant stakeholders with an interest in the motor trade and consumer law/policy

The CTSI’s draft guidance aims to inform members of the car trade on the main areas of consumer law that apply to their business:

  • Practical steps on complying with fair trading laws for traders who market and sell cars
  • Interpretation of the legal obligations dealers owe to consumers before, during and after any dealings or contracts made with them
  • Guidance on the law as it applies to transparent and fair pricing
  • Information requirements for advertising and selling online
  • Options when disputes arise

How to respond
Please send responses, stating your name, contact details, organisation, interest and views by email to; or in writing to:

Car Guide Law Responses
Chartered Trading Standards Institute
1 Sylvan Court
Sylvan Way
Southfields Business Park
Basildon, Essex
SS15 6TH

Consultation on the new guidance will end at close of business on February 15.

To download the draft guidance on consumer law, please visit