The Chartered Trading Standards Institute (CTSI) has opened consultation on a new set of revised and updated consumer law guidance for car dealers.
The CTSI has begun consulting with stakeholders ahead of preparation of a draft guide applying to all businesses that sell cars, AM reports.
Among the ‘stakeholders’ that the CTSI is now hoping to hear from hear from are:
- Consumer law and policy partners
- Motor trade associations
- Car dealers and their representatives
- All other relevant stakeholders with an interest in the motor trade and consumer law/policy
The CTSI’s draft guidance aims to inform members of the car trade on the main areas of consumer law that apply to their business:
- Practical steps on complying with fair trading laws for traders who market and sell cars
- Interpretation of the legal obligations dealers owe to consumers before, during and after any dealings or contracts made with them
- Guidance on the law as it applies to transparent and fair pricing
- Information requirements for advertising and selling online
- Options when disputes arise
How to respond
Please send responses, stating your name, contact details, organisation, interest and views by email to firstname.lastname@example.org; or in writing to:
Car Guide Law Responses
Chartered Trading Standards Institute
1 Sylvan Court
Southfields Business Park
Consultation on the new guidance will end at close of business on February 15.
To download the draft guidance on consumer law, please visit https://www.businesscompanion.info/sites/default/files/Car-Traders-and-Consumer-Law-Guidance-for-Dealerships-draft.pdf